Privacy Policy

Effective Date: June 6, 2024

Introduction

Welcome to Fansclout ("we," "our," "us"). Fansclout is committed to protecting the privacy of our users ("you," "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform or use our services.

We comply with applicable laws, including those in Cyprus, where Creativaultz Business Solution Pvt Ltd is owned and operated by MindMatrix Corporate Pvt Ltd, located at Anexartisias 187, Limassol 3040, Cyprus.

1. Categories of Personal Data

We process, or our third-party providers process on our behalf, different kinds of personal data about Creators and Fans, which we have grouped together as follows:

1.1 User Data

• Creators and Content Collaborators

  • Full name*
  • Alias, if applicable
  • Residential address
  • Country of residence*
  • Email address
  • Telephone number
  • A copy of the government identity document that you provide to us*
  • A "selfie" of you holding your government identity document*
  • Third-party social media handle/personal website address (used to further verify your age and identity and to help us better understand the content you are likely to share on our Website)
  • Signature on release forms if you feature in another Creator's content*
  • *Items marked with * will be requested for Content Collaborators that are not existing Creators on the Website, via a release form.

• Fans

  • Email address
  • Telephone number

1.2 Third-Party Onboarding Data

• Creators

  • A copy of the government identity document that you provide to our third-party providers
  • A short .gif, taken from a “selfie” that you provide to our third-party providers
  • The results of the third-party age and identity verification process (pass/fail and reason for failing)
  • Metadata associated with the third-party age and identity verification process (e.g., start and finish time)

• Fans

  • For locations where we conduct third-party age and identity verification of Fans, a copy of the government identity document that you provide to our third-party providers
  • For locations where we carry out third-party age estimation or third-party age and identity verification of Fans, a short .gif, taken from a "selfie" that you provide to our third-party providers
  • The results of the third-party age estimation process or third-party age and identity verification process (pass/fail and reason for failing)
  • Metadata associated with the third-party age estimation process or third-party age and identity verification process (e.g., user start and finish time)

1.3 Account Data

• Creators

  • Profile name
  • Password
  • Avatars and headers of your Creator account
  • Your subscriptions, subscribers, and referrals
  • Posts that you have made to your Creator account
  • Comments on posts made from your Creator account
  • Chat messages between you and other users
  • Customer support queries that you submit to us

• Fans

  • Profile name
  • Password
  • Avatars and headers of your Fan account
  • Your subscriptions
  • Comments on posts made from your Fan account
  • Chat messages between you and other users
  • Customer support queries that you submit to us

1.4 Financial Data

• Creators

  • Payment card details*
  • Billing address
  • Funds added to your wallet
  • Bank account information
  • Pay-out country
  • Corporate or business entity if registered for tax purposes
  • Social security number (for US Creators only) or other relevant tax information
  • W-9 form (for US Creators only)
  • 1099-MISC form (for US Creators only)
  • 1099-NEC form (for US Creators only)

• Fans

  • Payment card details*
  • Billing address
  • Funds added to your wallet
  • *Any payments made to view the content of Creators are processed by our third-party payment providers. We do not receive your full payment card number, payment card expiration date, or the security code. Instead, the payment provider provides us with a "token" that represents your account, your payment card's expiration date, payment card type, and the first six and last four digits of your payment card number.

1.5 Transaction Data

• Creators

  • Earnings
  • Pay-out requests
  • Payments made to your Creator account
  • Payments made from your Creator account to other Creators
  • Any failed payments

• Fans

  • Payments made from your Fan account to Creators
  • Any failed payments

1.6 Technical Data

• Creators and Fans
  • Internet or other electronic network activity information, including:
    • Internet protocol (IP) address (and associated location data)
    • Internet Service Provider (ISP)
    • Device type and model
    • Name and version of browser

1.7 Usage Data

• Creators and Fans
  • We use cookies where necessary (to allow you to browse the Services and access certain pages of the Website) and, with your consent, we will use cookies:
    • For performance on the Website (e.g., to analyze how users interact with the Website to improve the Services and, where you are a Creator, so that we can recognize that you have referred another Creator through your unique referral code)
    • For Website functionality (e.g., saving your logged-in status)
    • More information on our use of cookies, including how to delete or block cookies, can be found in our Cookie Notice. In some cases, data collected from cookies will be in a de-identified, aggregated, or anonymized format.

We currently do not use any cross-site tracking technologies and we do not sell personal data collected about you or share personal data collected about you for cross-context behavioral advertising. 

2.How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, operate, and maintain our service
• Improve, personalize, and expand our service
• Process transactions and send related information
• Communicate with you, either directly or through one of our partners
• Provide customer support
• Send you technical notices, updates, security alerts, and support and administrative messages
• Monitor and analyze usage and trends to improve our service
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity                                                                       

3.Sharing Your Information

3.1 With Your Consent We may share your information with third parties if you have given us your consent to do so.

3.2 Service Providers We may share your information with service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

3.3 Legal Requirements We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 Business Transfers In the event of a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different Privacy Policy.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Rights and Choices

5.1 Access and Correction You have the right to access and correct your personal information. You can update your account information by logging into your account.

MindMatrix Corporate Pvt Ltd, located at Anexartisias 187, Limassol 3040, Cyprus.Data Retention We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy unless a longer retention period is required or permitted by law.

5.3 Opt-Out of Marketing Communications You can opt-out of receiving marketing communications from us by following the unsubscribe link or instructions provided in any email we send.

6. Third-Party Services

Our service may contain links to third-party websites or services that are not owned or controlled by Fansclout. We are not responsible for the privacy practices or the content of these third-party sites.

7. Children's Privacy

Our service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

MindMatrix Corporate Pvt Ltd, located at Anexartisias 187, Limassol 3040, Cyprus.
Email: Support@fansclout.com

By using Fansclout, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our service.